Privacy Policy

1. Who we are

Immergity Immigration Inc. ("Immergity", "we", "us", or "our") operates this website and related online tools, forms, resources, and immigration guidance services. We are based in Mississauga, Ontario, Canada.

2. Scope of this Privacy Policy

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, use our tools, request information, submit a form, book a consultation, communicate with us, or otherwise interact with Immergity.

This policy applies to this website and to information collected through related digital properties operated by Immergity, including linked assessment tools, consultation forms, and immigration information platforms. Third-party websites linked from our website are governed by their own privacy policies.

3. Personal information we may collect

Depending on how you interact with us, we may collect information such as your name, email address, phone number, country of residence, immigration goals, current status in Canada or abroad, education, work experience, language-test information, family information, employer or job-offer information, uploaded documents, consultation details, payment-related information, and messages you send to us.

We may also collect technical information such as IP address, device type, browser type, pages visited, referral source, approximate location, cookies, and usage data for security, analytics, performance, and website-improvement purposes.

4. Immigration information and sensitive details

Immigration assessments can involve sensitive personal information, including immigration history, refusals, inadmissibility concerns, employment history, education, family composition, financial information, identity information, and supporting documents. You should only provide information that is accurate, relevant, and necessary for the purpose of your inquiry, assessment, consultation, or file.

5. How we use personal information

We may use personal information to respond to inquiries, operate immigration tools, assess eligibility, provide consultations or services, communicate with you, prepare or manage immigration-related work when retained, process payments, improve our website and services, maintain security, prevent misuse, comply with legal and regulatory obligations, and keep appropriate business and professional records.

6. Consent

By submitting information to us, using our website, booking a consultation, or communicating with us, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy and as otherwise permitted or required by law. You may withdraw consent where legally permitted, subject to reasonable notice and any legal, professional, contractual, or recordkeeping obligations.

7. Disclosure of personal information

We do not sell personal information. We may disclose personal information to service providers who support our operations, including website hosting, cloud storage, analytics, email, booking, payment processing, form management, customer relationship management, document management, security, and professional support services. We may also disclose information where required by law, court order, regulator, professional obligation, immigration authority, or with your consent.

If you retain us for immigration services, information may be shared with government departments, visa offices, educational institutions, employers, translators, credential-assessment bodies, testing agencies, medical providers, legal or professional advisors, or other parties where necessary for the specific service and where authorized or legally permitted.

8. Storage, safeguards, and cross-border processing

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or loss. No website, email system, cloud service, or electronic transmission can be guaranteed to be completely secure.

Some service providers may store or process information outside Ontario or Canada. Where information is processed outside Canada, it may be subject to the laws of that jurisdiction.

9. Retention

We retain personal information only as long as reasonably necessary for the purposes for which it was collected, including to provide services, respond to inquiries, maintain business and professional records, comply with regulatory obligations, resolve disputes, enforce agreements, and meet legal requirements. Retention periods may vary depending on whether you are a website visitor, tool user, consultation client, or retained client.

10. Cookies and analytics

Our website may use cookies, analytics tools, security tools, and similar technologies to operate the website, understand usage, improve performance, remember preferences, and protect against misuse. You may adjust browser settings to refuse or delete cookies, but some website features may not function properly.

11. Email and communications

If you contact us, submit a form, book a consultation, or request information, we may use your contact details to respond. We may also send service-related messages or relevant updates where permitted by law. You may unsubscribe from non-essential marketing communications where an unsubscribe option is provided.

12. Information about minors

Our website is intended for individuals seeking immigration information or services and is not directed to children. Immigration matters may involve information about dependent children or family members. Information about a minor should be provided only by a parent, guardian, authorized representative, or person legally permitted to provide it.

13. Access, correction, and deletion requests

You may request access to, correction of, or deletion of your personal information, subject to identity verification and any legal, professional, regulatory, contractual, or recordkeeping restrictions. We may be unable to delete information that we are legally or professionally required to retain.

14. Third-party links

Our website may link to government websites, educational institutions, immigration tools, payment processors, booking systems, social platforms, or other third-party websites. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of the website after changes are posted means you accept the updated policy.

16. Contact

For privacy-related questions, requests, or concerns, contact Immergity Immigration Inc. through the contact form or consultation channels provided on this website.